> For the complete documentation index, see [llms.txt](https://dexcore.gitbook.io/guide/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://dexcore.gitbook.io/guide/dexcore-guide-zh/modules/outlook-hotmail/errors-and-info.md). # Errors & Info {% hint style="success" %} **Many errors go away if you just re-run the task.** If the error only happens on a few accounts, try running the task 2–3 times before investigating further. {% endhint %} *** ## 🔐 Login & Access Errors | Error | What It Means | What to Do | | --------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Worth protection** | Account already has security you don't control | Remove this account from your task file | | **Recover account** | Microsoft wants identity verification | Remove this account — the bot can't fix this | | **Account does not exist** | Email is wrong or account was deleted | Check the email address. If wrong, fix it. If deleted, remove it | | **Sign-in is blocked** | Too many failed login attempts | Wait 24 hours, then try again with fewer threads | | **Banned** | Account was banned by Microsoft for rule violations | Try unlocking **once** with a phone number. If unlock fails, remove the account from your task file | | **Closed account** | Account was permanently closed by Microsoft | Delete this account from your task file | | **Login for this username has been disabled** | Using a disabled alias to log in | Check you're using the main email, not a disabled alias | | **Password is incorrect** | Wrong password in task file | Fix the password in your task file. Check for extra spaces | | **Invalid 2FA** | The 2FA key in your task file is wrong or expired | Go to [2fa.live](https://2fa.live), paste your key and check if a code generates. If not — the key is invalid. Remove and re-add 2FA 👉 [Change Security](/guide/dexcore-guide-zh/modules/outlook-hotmail/features/change-security.md) | | **Limit send 2FA** | Too many 2FA login attempts — Microsoft imposed a 24-hour cooldown | Wait 24 hours, then retry. Check that your authenticator app is generating valid codes and your device time is synced | | **Limit send OTP** | Too many OTP requests to recovery email — Microsoft imposed a 24-hour cooldown | Wait 24 hours, then retry. Fix your IMAP setup so codes are received properly 👉 [Config File](/guide/dexcore-guide-zh/setup/installation/config-file.md) | | **Missing RecoveryEmail** | Recovery email is missing from your task file, or doesn't match the email linked to the account | Add the correct recovery email to your task file | | **OTP didn't come** | The OTP code was not received at the recovery email | Check your IMAP settings 👉 [Config File](/guide/dexcore-guide-zh/setup/installation/config-file.md). Verify the inbox is accessible and not filtering the code | | **Missing TFA secret** | 2FA secret key is missing from your task file, or doesn't match the account | Add the correct 2FA secret key to your task file | | **Account Identity Confirm** | Outlook is asking you to add a Recovery Email for account protection. This is not an error — it means the account has no recovery email set yet | Run **Set Recovery Email** first, then retry your task 👉 [Set Recovery Email](/guide/dexcore-guide-zh/modules/outlook-hotmail/features/set-recovery-email.md) | *** ## ⚙️ Operation Errors | Error | What It Means | What to Do | | ------------------------------------------------------------------------------------------ | ------------------------------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Too many requests** | Proxies are overloaded | Reduce threads. 👉 [Proxies Best Practices](/guide/dexcore-guide-zh/setup/best-practices/proxies.md) | | **Unable to process on first try** | Bot was interrupted mid-task | Clear states and restart the task | | **Unknown error (404 / Invalid URL / Object reference)** | Missing security setup or bad config | Follow the setup order: 👉 [Quick Start](/guide/dexcore-guide-zh/modules/outlook-hotmail/quick-start.md). Also check config and task file for typos | | **Unknown error: Index out of bounds** | Proxy file is empty | Add proxies to `proxy.txt`. On Windows 11, make sure the file actually saved | | **Submit password** | Outlook forced a password change | Open your task file → check the new password in the **Password column** → re-run your function | | **InvalidAddressOrAliasesLimit** | Alias limit reached or alias address is invalid | Outlook allows max **2 new aliases per week** and **10 aliases total** per account. Wait a week and retry. The bot adds aliases — it does not replace existing ones | | **An unexpected error occurred. Please try running the account again on the next attempt** | Either a required setup condition isn't met (e.g. Recovery Email or 2FA not set), or a temporary Outlook/bot glitch | Re-run the task 2–3 times first — it often resolves on its own. If the error persists on the same accounts, make sure all required setup steps are complete 👉 [Quick Start](/guide/dexcore-guide-zh/modules/outlook-hotmail/quick-start.md) | *** ## 🔇 Bot Stops Without Any Error There are two different situations that both look like a silent stop, but have different causes: *** ### Situation 1 — Bot Stops Immediately **What you see:** Bot starts and stops right away — no errors, no items processed. **Cause:** Items in your task file already have States set from a previous run. The bot sees them as already processed and stops. {% hint style="warning" %} **Fix:** 1. Click **Clear States** in the bot interface 2. Choose which states to clear (Success, Bad, or Both) 3. Restart the task 👉 [States Explanation](/guide/dexcore-guide-zh/modules/outlook-hotmail/states.md) {% endhint %} *** ### Situation 2 — Bot Hangs, Then Stops Silently **What you see:** Bot starts, IMAP connects successfully ("IMAP: successfully connected"), then nothing happens — bot hangs and eventually stops with no error. **Cause:** IMAP works, but the proxies used to connect to Outlook are dead. {% hint style="warning" %} **Fix:** 1. Replace proxies in `proxy.txt` with working ones 2. Restart the task This can happen on any function (Set Rule, Check, and others). 👉 [Proxies Best Practices](/guide/dexcore-guide-zh/setup/best-practices/proxies.md) {% endhint %} *** ## 📡 Connection Errors | Error | What It Means | What to Do | | --------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | | **Silent stop (no error shown)** | Two possible causes: (1) items already have States from a previous run — bot stops immediately; (2) dead proxies — bot connects to IMAP but hangs and stops | See 👉 [Bot Stops Without Any Error](#-bot-stops-without-any-error) above for both scenarios and fixes | | **IMAP failed / IMAP connection error** | Bot can't connect to your email server | Check your Config file. For Gmail: verify App Password is correct and IMAP is enabled. 👉 [Gmail Setup](/guide/dexcore-guide-zh/setup/installation/config-file/gmail-setup.md) | | **Invalid proxy** | Proxy format is wrong. Required: `ip:port:username:pass` | Check your `proxy.txt` — fix the format on every line 👉 [Proxy File](/guide/dexcore-guide-zh/setup/installation/proxy-file.md) | | **Unstable proxy** | Proxy is bad or unstable — bot automatically replaces it with another proxy from your proxy.txt | If this repeats, add better proxies 👉 [Proxies Best Practices](/guide/dexcore-guide-zh/setup/best-practices/proxies.md) | *** ## 💡 Before Opening a Support Ticket {% hint style="warning" %} **Try these first:** 1. Check your config file and task file for extra spaces or weird characters 2. Try the account manually in a browser — does it work? 3. Re-run the task 2–3 times 4. Make sure your proxies are working 5. Make sure you followed the correct setup order 👉 [Quick Start](/guide/dexcore-guide-zh/modules/outlook-hotmail/quick-start.md) {% endhint %} {% hint style="danger" %} **If nothing works:** Open a ticket on Discord and attach your **task file** and **config file** so the support team can check them. Do NOT share screenshots of individual errors without the files — the team needs the actual data to help you. {% endhint %}